"The Quality Assurance Manager manages the conduct of various quality assurance tests and analyses to ensure that the product meets or exceeds specified quality standards and end-user requirements. He/She determines quality assurance testing objectives and reviews test plans to ensure alignment of quality testing governance framework and standards. He ensures that system tests are completed, documented and all problems are resolved before release to users. He anticipates internal and/or external business challenges and/or regulatory issues, and recommends process, product or service improvements. He may lead projects or project steps within a broader project or have accountability for ongoing activities or objectives. He works in a team setting and is proficient in programming languages required by the organisation. He is familiar with international quality standards and processes, as well as applicable test automation tools. The Quality Assurance Manager champions high service standards in ensuring products are issue-free and is methodical in performing quality assurance testing, anticipating problems and resolving issues that occur. He is able to apply knowledge from multiple disciplines to develop innovative improvement solutions, and communicates his improvement recommendations effectively."