"The Database Support Engineer undertakes complex projects requiring additional technical knowledge and makes decisions on ambiguous administrative and support issues. He/She applies highly developed specialist knowledge and skills in database administration. He implements database improvements and provide the necessary advice on setting up new databases, optimising database performance, and resolving issues that arise during the set-up and update on databases. He is also responsible for resolving database related incidents and ensuring database security and integrity controls are in place. He works in a team setting and is proficient in database administration, database management-related tools and techniques required by the organisation. He is also familiar with the relevant software platforms on which the database is deployed on. The Database Support Engineer is able to methodically identify causes of complex issues, evaluate it and develop solutions in collaboration with the team. He is able to communicate effectively and displays high service level standards."